GENERAL CONTRACT CONDITIONS
The combined trips in which Happy Erasmus participates are organized by the travel agency: Ikastravelling S.L, with address at Avenida Lehendakari Aguirre, 2 low, 48014 Bilbao, Spain and with CIE Registration Title: 2410, and CIF B-95852653.
Information prior to the contractual process
This website [www.sansebastianerasmus.com] is owned by [Ikastravelling S.L], with CIF: [B-95852653] and fiscal address at [Avenida Lehendakari Aguirre, 2 low, 48014 Bilbao].
The General Contracting Conditions regulate the distance selling relationship between Ikastravelling S.L. and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contract Conditions, to Law 26/1984, of July 19, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, which regulates the Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on Protection of Character Data Personnel, Law 7/1996, of January 15, on Retail Trade Management, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.
Ikastravelling S.L. reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through their websites, by any form admissible by law and will be mandatory during the time they are published on the website and until they are validly modified by subsequent ones. However, Ikastravelling S.L reserves the right to apply, in certain cases, Particular Conditions of Contract with preference to these General Conditions when it deems appropriate, announcing them in a timely manner.
As a user or client, you expressly acknowledge, understand and accept the conditions of use and these general contracting conditions. In the same way, it declares to be of legal age and have the legal capacity and necessary work to access the websites of Ikastravelling S.L and the contracting through them.
It is essential that you register as a user of the web to be able to buy online. You can access the "User registration" section for this. By doing so, you will have the possibility to create and modify your profile, view your order history etc. You can also change your password, in addition to other customer data.
In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, Ikastravelling SL informs users that personal data collected during the registration and subsequent purchase process will be entered into a file under their responsibility, with the purpose of processing said actions by the user and managing subsequent actions derived from them. Likewise, Ikastravelling SL informs about the possibility of exercising the rights of access, cancellation, rectification and opposition by writing to the address Avenida Lehendakari Aguirre, 2 bajo, 48014 Bilbao, Spain with Customer Service Hours: Monday through Thursday 11am to 6pm and Friday from 12am to 6pm.
As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to be able to retain the relationship between the parties.
During the purchase process you must identify yourself with the username and password provided. This data will not be public. You are responsible for dealing confidentially and responsibly with the identity and password obtained in the registry as a customer, not being able to transfer them to another.
Reserve confirmation
The perfection of the combined travel contract occurs with the confirmation of the reservation.
From that moment the combined travel contract is mandatory for both parties.
Legal regulation applicable to the combined travel contract and acceptance of the general conditions
These General Conditions are subject to the provisions of the Fourth Book of the Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws .
These General Conditions will be incorporated into all combined travel contracts whose object are the programs / offers contained in the program / offer and bind the parties, with the particular conditions established in the contract or that are contained in the documentation of the trip provided simultaneously to the contract subscription.
Organization
The events are organized by Ikastravelling S.L, with address at Avenida Lehendakari Aguirre, 2 ground floor, 48014 Bilbao, Spain and with CIE Registration Title: 2410, and CIF B-95852653.
Customer service phone: +34 693.744.331 As a representative of the Happy Erasmus brand.
Price
All transactions are made in Spanish currency: €
The price of the combined trip has been calculated based on the exchange rates, transport rates, fuel cost and applicable taxes and fees on the date of the program / offer or subsequent editions that, where appropriate, have been made Public in print.
Any variation in the price of the aforementioned elements may result in the revision of the final price of the trip, both upwards and downwards, in the strict amounts of the price variations mentioned.
These modifications will be notified to the consumer, in writing or by any means that allows to have proof of the communication made, being able, when the modification made is significant, to withdraw from the trip, without any penalty, or accept the modification of the contract.
In no case, will it be revised upwards in the twenty days prior to the date of departure of the trip, regarding requests already made.
1. The price of the Combined Trip includes.
1.1. Round-trip transportation, when this service is included in the contracted program / offer, in the type of transportation, features and category that appears in the contract or in the documentation that is delivered to the consumer at the time of signing it.
1.2. The accommodation, when this service is included in the contracted program / offer, in the establishment and diet that appears in the contract or in the documentation that is delivered to the consumer at the time of signing it, or in similar ones in case of replacement.
1.3. Hotel establishment taxes.
1.4. Indirect taxes (I.V.A., I.G.I.C.) when applicable.
1.5. Technical assistance during the trip, when this service is specifically included in the contracted program / offer.
1.6. All other services and accessories that are specifically specified in the program / offer contracted.
1.7. Everything that is expressly stated in the contract of the combined trip.
2. Special offers.
When contracting the combined trip as a result of special offers, of last minute or equivalent, at a price other than that expressed in the program / offer, the services included in the price are only those that are specified in detail in the offer, even when , said offer refers to any of the programs described in this program, provided that said referral is made for the sole purpose of general destination information.
3. Exclusions.
3.1. The price of the Combined Trip does not include: Visas, airport fees and / or entry and exit fees, vaccination certificates, "extras" such as coffees, wines, spirits, mineral waters, special diets - not even in the cases of the full or half-board pension, unless expressly agreed otherwise in the contract - laundry and ironing of clothes, optional hotel services, and in general, any other service not expressly stated in the section "The price of the combined trip includes "or is not specifically detailed in the program / offer, in the contract or in the documentation that is delivered to the consumer upon signing.
3.2. Excursions or optional visits. In the case of excursions or optional visits that are hired at destination, it should be borne in mind that they are not part of the combined travel contract. Its publication in the program is merely informative and the price is expressed as "estimated". Therefore, at the time of hiring at the destination, variations may occur on their costs, which alter the estimated price.
On the other hand, these excursions will be offered to the consumer with their specific conditions and definitive price independently, not guaranteeing until the moment of their hiring the possible realization of them.
3.3. Tips Tips are not included in the package price.
In the case of cruises, the tip loses its will and, at the beginning of it, the client is warned that he must assume the commitment to deliver at the end of the trip a certain amount depending on the duration. That amount, set before starting the cruise, has as its sole recipient the service personnel.
Delivery Policy
The service will be carried out on the indicated dates, once it has been paid.
Way to pay
Registration and refunds. At the time of registration, the Agency may require an advance of 50% of the total amount of the trip, issuing the corresponding receipt specifying, in addition to the amount anticipated by the consumer, the requested combined trip. The remaining amount must be paid against the delivery of the vouchers or travel documentation, which must be made at least fifteen days before the departure date.
If the total price of the trip is not paid under the conditions indicated, it will be understood that the consumer gives up the requested trip, applying the conditions set forth in the following section.
In the event that before the conclusion of the contract the Organizer is unable to provide any of the services requested by the customer (including the price), it must be communicated through the Retail Agency to the consumer, which may waive the request recovering only the anticipated amounts if any.
All refunds that are due for any concept will always be formalized through the Retailer Agency where the registration was made, no refund being made for services not used voluntarily by the consumer.
Consumer withdrawal, transfers and trip cancellation
At any time the user or consumer can withdraw from the services requested or contracted, being entitled to the refund of the amounts that he had paid, whether it is the total price or the advance provided in the preceding section, but must compensate the Agency for the concepts indicated below:
a) In the case of loose services: The totality of the management expenses, plus the cancellation expenses, if the latter had occurred.
b) In the case of combined trips and unless the withdrawal occurs due to force majeure:
1. Management fees plus cancellation fees will depend on each trip and such information is available in the itinerary of each trip.
2. a) A penalty consisting of 50% of the total amount of the trip, if the cancellation occurs more than fourteen and less than 60 (working) days prior to the date of the commencement of the trip. b) A penalty consisting of 100% of the total amount of the trip, if the cancellation occurs within fourteen (business) days prior to the trip departure. Failure to show up at the scheduled time for departure, the customer is obliged to pay the total amount of the trip, paying the outstanding amounts, if applicable and will not be entitled to any refund of the amount paid, unless otherwise agreed between the parties. sense.
3. Special Conditions: in the event that any of the contracted and canceled services were subject to special economic conditions of hiring, such as airline tickets, ships, special rates, etc ... the cancellation fees will be those agreed upon. by the parties, and failing that, those expressly established for the contracted product / service.
The consumer of the combined trip may transfer his reservation to a third person, communicating it in writing with fourteen (working) days in advance of the date of the start of the trip and paying the respective amount for management expenses. Such assignment would not be possible when sufficient cause concurs.
The assignee will have to meet the same requirements as the assignor had, generally required for the combined trip, and both will respond jointly and severally to the Travel Agency for the payment of the price of the trip and the additional justified expenses of the transfer.
In the cases that the Organizer conditions, and so expressly specified, the viability of the combined travel offer to have a minimum of participants and if that number is not reached, the trip is canceled, the user will be entitled exclusively to the refund of the total of the price or of the anticipated amounts, without being able to claim any amount as compensation, as long as the Agency has notified it in writing with a minimum of 48 hours before the planned date of commencement of the trip.
Alterations
The Agency undertakes to provide its clients with all the contracted services contained in the program / offer that has given rise to the combined travel contract, with the stipulated conditions and characteristics, all according to the following points:
a) In the event that, before leaving the trip, the Organizer is obliged to significantly modify any essential element of the contract must immediately inform the consumer.
b) In such case, and unless the parties agree otherwise, the consumer may choose to terminate the contract without penalty or accept a modification of the contract that specifies the variations introduced and its impact on the price. The consumer must communicate the decision taken to the Retailer or, where appropriate, to the Organizer within three days of being notified of the modification referred to in section a).
In the event that the consumer does not notify his decision in the indicated terms, it will be understood that he opts for the termination of the contract without penalty.
c) In the event that the consumer chooses to terminate the contract under the provisions of section b), or that the Organizer cancels the combined trip before the agreed departure date, for any reason not attributable to him to the consumer, he will be entitled, from the moment the contract is terminated, to reimbursement of all amounts paid in accordance therewith, or to the realization of another combined trip of equivalent or superior quality, provided that the Organizer or retailer can propose it.
In the event that the trip offered is of inferior quality, the Organizer or Retailer must reimburse the consumer, where appropriate, depending on the amounts already paid, the price difference, according to the contract.
d) In the above cases, the Organizer and the Retailer will be responsible for the payment to the consumer of the compensation that, where appropriate, corresponds for breach of the contract, which will be 5 percent of the total price of the trip contracted, if the aforementioned breach It occurs between two months and fifteen days immediately prior to the planned date of travel; 10 percent occurs between the previous fifteen days and three days; and 25 percent in the event that the aforementioned breach occurs in the previous forty-eight hours.
e) There will be no obligation to indemnify in the following cases:
When the cancellation is due to the fact that the number of people registered for the combined trip is lower than the one required and thus communicated in writing to the consumer before the deadline set for that purpose in the contract.
When the cancellation of the trip, except in cases of excess reservations, is due to force majeure, understood as such circumstances beyond those who invoke them, abnormal and unpredictable, whose consequences could not have been avoided, despite having acted With due diligence.
f) In the event that, after the departure of the trip, the Organizer does not provide or verify that it cannot provide an important part of the services provided in the contract, it will adopt the appropriate solutions for the continuation of the organized trip, without any supplement price for the consumer, and, where appropriate, will pay the latter the amount of the difference between the benefits provided and those provided. If the consumer continues the journey with the solutions given by the Organizer, it will be considered that he tacitly accepts these proposals.
g) If the solutions adopted by the Organizer are not viable or the consumer does not accept them for reasonable reasons, the latter must provide the latter, without any additional cost, a means of transport equivalent to that used in the trip to return to the place of departure or any other that both have agreed, without prejudice to the compensation that may apply.
h) In case of complaint, the retailer or, where appropriate, the organizer must work diligently to find appropriate solutions.
i) In any case, everything not included in the combined travel contract (such as, for example, transport tickets from the place of origin of the passenger to the place of departure of the trip, or vice versa, hotel reservations in previous days or after the trip, etc.) will be the responsibility of the Organizer.
If the transfers / assistance of the hotel-airport or vice versa, or other similar ones, included in the offer, were not fulfilled, mainly for reasons beyond the control of the transferor and not attributable to the Organizer, the latter will reimburse only the amount of the alternative transport used by the client in the displacement, upon presentation of the corresponding receipt or invoice.
Obligation of the consumer to report any breach of contract performance
The consumer is obliged to report any breach in the execution of the contract preferably "in situ" to the representative of the Organizer at destination as stated in the travel documentation or, in another case, as soon as possible in writing or in any other way in That it be recorded, to the organizer or the retailer and, where appropriate, to the service provider in question.
In the event that the solutions arbitrated by the Agency are not satisfactory by the consumer, the consumer will have a period of one month to complain to the Retail Agency or the organizer, always through it.
Prescription of actions
Notwithstanding the provisions of the preceding section, the limitation period for the actions derived from the rights recognized in the Fourth Book of Royal Legislative Decree 1/2007 will be two years, as established in Article 164 of the aforementioned book.
Responsibility
10.1. General. The Organizing Travel Agency and the final selling retailer of the combined trip will respond to the consumer, depending on the obligations that correspond to them for their respective area of management of the combined trip, of the correct breach of the obligations derived from the contract, regardless of whether they must be executed by themselves or other service providers, and without prejudice to the right of the Organizers and Retailers to act against said service providers. The Organizer declares that he assumes the functions of organization and execution of the trip.
The Organizers and the Retailers of combined trips will be responsible for the damages suffered by the consumer as a result of the non-execution or poor execution of the contract. Said responsibility shall cease when any of the following circumstances concur:
1.1. That the rights observed in the execution of the contract are attributable to the consumer.
1.2. That said defects are attributable to a third party outside the provision of the benefits provided for in the contract and are unpredictable or insurmountable.
1.3. That the aforementioned defects are due to reasons of force majeure, understood as those circumstances beyond those who invoke them, abnormal and unpredictable whose consequences could not have been avoided, despite having acted with due diligence.
1.4. That the defects are due to an event that the Retailer or, where appropriate, the Organizer, despite having put all the necessary diligence, could not foresee or overcome, as well as for sufficient cause in accordance with the provisions of the regulations of Travel agency.
However, in the cases of exclusion of liability for any of the circumstances provided for in numbers 2,3 and 4, the organizer and the retailer that are parties to the combined travel contract will be obliged to provide the necessary assistance to the consumer that is in difficulties.
10.2. Limits for compensation of damage. As for the limit of compensation for damages resulting from non-compliance or the poor execution of the benefits included in the combined trip, the provisions of the current regulations that apply to the matter will be applied. As regards damages that are not bodily, they must always be accredited by the consumer. In no case will the Agency be responsible for the expenses of accommodation, maintenance, transportation and others that are caused by force majeure.
When the trip takes place in "vans", limousine and similar buses hired by the Organizing Agency directly or indirectly, in the event of an accident, whatever the country where it occurs, the consumer must submit the relevant claim against the transport entity to in order to safeguard in its case, the insurance compensation of the latter, being assisted and advised free of charge in its efforts by the organizing agency.
Delimitation of the services of the combined trip
11.1. Air travel Presentation at the airport. On air travel, the presentation at the airport will be made at least an hour and a half in advance of the official departure time, and in any case the specific recommendations indicated in the travel documentation provided when signing the contract will be strictly followed .
When contracting loose services, it is recommended that the client reconfirms the departure times of the flights forty-eight hours in advance.
11.2. Hotels.
2.1. General. The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body of your country. In some cases, information on the category of hotels will be provided in the program according to the information obtained from the tourism agencies of the respective countries and the qualification of other Wholesale Agencies, even if this is not the one in force in the specific country.
Given the current legislation in this regard, which establishes only the existence of single and double rooms allowing a third bed to be enabled in any of the latter, it will be estimated whenever the use of the third bed is made with the knowledge and consent of the people that occupy the room, and thus the room will be reflected as triple in all the reservation forms provided to the consumer when paying the advance, in the contract and the tickets and / or documentation of the trip that is delivered simultaneously to the signature of the same. Also in the case of double rooms for use by up to four people, with two beds, when so specified in the program offer / offer.
The usual schedule for entering and leaving hotels is based on the first and last service that the user will use. As a general rule and unless expressly agreed otherwise in the contract, the rooms may be used after 3 pm on the day of arrival and must be vacated before 10 am on the day of departure.
When the contracted service does not include the permanent accompaniment of the guide and in the event that the user anticipates their arrival at the hotel or apartment booked at dates or times other than those mentioned, it is necessary, to avoid problems and misinterpretations, to communicate with the highest possible anticipation of this circumstance to the Organizing Agency, or to the hotel or the apartments directly, as the case may be.
Likewise, you should consult the Agency, at the time of booking, the possibility of bringing animals, as they are generally not admitted to hotels and apartments.
The hotel accommodation service will be provided that the room has been available to the client on the corresponding night, regardless of the fact that, due to circumstances of the combined trip, the time of entry into the same occurs later than initially provided.
2.2. Other services. On flights whose arrival at the point of destination takes place after 12 noon, the first service of the hotel, when included in the program offer / offer, will be dinner. Also, on flights whose arrival at the point of destination takes place after 7 pm, the first service of the hotel will be accommodation.
Direct airway will always be understood as the one whose documentary support is a single flight coupon, regardless of whether the flight makes a technical stop.
In the circuits the coaches can vary in their characteristics depending on the number of participants. If at any exit the sufficient number of travelers is not reached, it is possible to use a minibus or "van" that unless expressly indicated otherwise, do not have the tiltable seats. Also in the description of each circuit it is indicated whether or not the coach has air conditioning, it being understood that they do not have it if nothing is indicated.
The transport in the natural parks for the realization of photographic safaris is carried out in "van" or in All Terrain vehicles characteristic of each country. In all the previous cases, the design, structure, comfort and safety of the transport vehicle may not adapt to Spanish norms and standards, but to those that are typical of the country of destination of the trip.
2.3. Supplementary Services When users request supplementary services (for example ocean view room, etc.) that cannot be definitively confirmed by the Organizing Agency, the user may choose to permanently withdraw from the requested supplementary service or keep their request pending such services can finally be provided.
In the event that the parties have agreed to the prior payment of the supplementary services that cannot finally be provided, the amount paid will be reimbursed by the Retail Agency immediately upon withdrawal of the service by the consumer or upon return of the trip, according to The user has opted for the withdrawal in the provision of the requested supplementary service or has maintained the request.
11.3. Apartments When making the reservation, the client is fully and exclusively responsible for making the correct declaration of the number of people to occupy the apartment, without omitting children regardless of their age.
It is noted that the administration of the apartments can legally refuse to admit the entry of those undeclared persons, there being no place for any claim for that cause.
In some cases there is the possibility of enabling extra bed / s or cribs that must be requested by the clients before the contract is concluded, and unless expressly stated otherwise, will not be included in the published price of the apartment.
In the rental of apartments, on some occasions, the corresponding lease agreement must be signed on site according to the authorized official model. This contract must be signed by the consumer, who will pay the corresponding bond or civil liability insurance for responding to possible damages, if that is required.
11.4. Circuits The Organizing Agency informs the clients that in the circuits specified in the program, the accommodation service will be provided in any of the related establishments in the same or in some other of the same category and area and also that the circuit itinerary It may be developed according to any of the options described in the program-offer.
In the previous cases, if the consumer accepts said information prior to the conclusion of the contract, this indefinition will not imply modification of the same.
11.5. Special economic conditions for children. Given the diversity of the treatment applied to children, depending on their age, the service provider and the date of the trip, it is recommended to always check the scope of the special conditions that exist and that at each moment will be subject to specific and detailed information and will be collected in the contract or in the travel documentation that is delivered at the time of signature.
In general, the accommodation will be applicable as long as the child shares the room with two adults.
With regard to stays of minors abroad, the information provided on time for each case and what may be stated in the contract or in the documentation of the trip that is delivered upon signing it will be available.
We inform you that the airline may require a document proving the child's age at the airport.
Passport, visa and documentation
All users, without exception, must keep their personal and family documentation in order, whether their passport or ID, according to the laws of the country or countries visited.
It will be on their account when travel so requires obtaining, passports, vaccination certificates, etc. In case of being rejected by any Authority the granting of visas, for particular reasons of the user, or being refused entry into the country for lacking the requirements that are required, or for defect in the required documentation, or for not being a carrier of the Likewise, the Organizing Agency declines all responsibility for events of this nature, being on behalf of the consumer any expense that arises, applying in these circumstances the conditions and norms established for the cases of voluntary withdrawal of services.
All users are also reminded, and especially those who have a nationality other than Spanish, who must ensure, before starting the trip, to have met all applicable rules and requirements regarding visas in order to enter without problems in all countries to be visited.
To travel outside the European Union it is mandatory to take the valid passport with an expiration date of more than 6 months. The organizing agency assumes no responsibility and will not refund any amount because the client does not comply with this requirement.
Information that the retail agency must provide to the consumer
The consumer is informed that at the time of the conclusion of the contract he must receive from the Retailer Agency the pertinent information on the specific documentation necessary for the chosen trip, as well as advice on the optional subscription of an insurance that covers the cancellation costs and / or assistance insurance that covers repatriation expenses in case of accident, illness or death; and information of the probable risks implicit to the destination and trip contracted, in compliance with Royal Legislative Decree 1/2007.
For these purposes it is recommended, however, to the consumer contact the Ministry of Foreign Affairs whose information office provides specific recommendations according to destination through the Internet (http: //www.mae.es) or by any other means.
Other complementary information
15.1. Baggage For all purposes and in terms of land transport, it will be understood that the luggage and other personal belongings of the user conserves them, whatever the part of the vehicle in which they are placed, and that it is transported at the user's own risk. . Users are recommended to be present in all baggage loading and unloading manipulations.
As for air, rail, sea or river baggage transport, the conditions of the transport companies apply, the ticket being the binding document between the said companies and the passenger. In the event of suffering any damage or loss, the consumer must present, in the act, the appropriate claim to the Transport Company. The Organizing Agency undertakes to provide timely assistance to customers who may be affected by any of these circumstances.
15.2. The photographs and maps reproduced in the catalog are only intended to offer more information . Clients. In the event of any type of modification in the establishments, this cannot be considered as misleading advertising by the Organizing Agency.
15.3. The Organizing Agency is not responsible for the changes of Direction / Management of the hotels contained in the catalog after its edition, as well as the repercussions and / or consequent changes that this entails (name, services, category of the establishment, partial closure of the facilities, etc.) that in any case, will be promptly communicated to the user.
IN EACH PROGRAM YOU WILL FIND THE SPECIAL CONDITIONS THAT REFER TO EACH DESTINATION IN CONCRETE.
insurance
In each program you will find the corresponding insurance guarantees with the possibility of contracting with the Intermundial SEGUROS company.
Data Protection
In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that the personal data that you provide will be incorporated and will be treated in the files owned by IKASTRAVELLING S.L. Legal representative of Happy Erasmus San Sebastian in order to be able to attend your request and provide the requested service, as well as to keep you informed, even by electronic means, about issues related to the activity of the company and its services.
Likewise, we inform you of the possibility of exercising, at any time, the rights of access, rectification, cancellation and opposition of your personal data by email to happyerasmussansebastian@gmail.com.com or by writing to Av. Lehendakari Aguirre 2, 48014 Bilbao, Spain.
IKASTRAVELLING S.L. On behalf of Happy Erasmus San Sebastian informs you and you agree that, in order to adequately process the request you make using this form, your personal data may be communicated to the provider of the services that have been contracted by you ( be it restaurant, show promoter, tour operator, hotel, etc).
Also, in those cases in which you provide IKASTRAVELLING S.L. On behalf of Happy Erasmus San Sebastian data of third parties, expressly agrees to obtain the consent of said third parties, before communicating their data.
In compliance with the provisions of the current regulations governing the combined trip, it is communicated that the changes that operate in the information contained in the program / offer will be clearly communicated in writing to the consumer before the conclusion of the contract.
Security
We have the maximum security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client's computer and that of the Website.
Once the data has been entered, the bank will validate your credit card, and will proceed to the payment. At this time the order will be effective, and its process and shipping will begin.
Image transfer
The purchase of any service of the Ikastravelling S.L agency and assistance implies the transfer of the personal image of the person or persons attending. If you want to claim your rights, you must do so before the company IKASTRAVELLING S.L. It has its address at Av. Lehendakari Aguirre 2, 48014 Bilbao, Spain in person or by sending an email to the email address ikastravelling@gmail.com.
Jurisdiction
IKASTRAVELLING S.L. It also reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.
The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. IKASTRAVELLING S.L. has its address in Av. Lehendakari Aguirre 2, 48014 Bilbao, España.
The combined trips in which Happy Erasmus participates are organized by the travel agency: Ikastravelling S.L, with address at Avenida Lehendakari Aguirre, 2 low, 48014 Bilbao, Spain and with CIE Registration Title: 2410, and CIF B-95852653.
Information prior to the contractual process
This website [www.sansebastianerasmus.com] is owned by [Ikastravelling S.L], with CIF: [B-95852653] and fiscal address at [Avenida Lehendakari Aguirre, 2 low, 48014 Bilbao].
The General Contracting Conditions regulate the distance selling relationship between Ikastravelling S.L. and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contract Conditions, to Law 26/1984, of July 19, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, which regulates the Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on Protection of Character Data Personnel, Law 7/1996, of January 15, on Retail Trade Management, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.
Ikastravelling S.L. reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through their websites, by any form admissible by law and will be mandatory during the time they are published on the website and until they are validly modified by subsequent ones. However, Ikastravelling S.L reserves the right to apply, in certain cases, Particular Conditions of Contract with preference to these General Conditions when it deems appropriate, announcing them in a timely manner.
As a user or client, you expressly acknowledge, understand and accept the conditions of use and these general contracting conditions. In the same way, it declares to be of legal age and have the legal capacity and necessary work to access the websites of Ikastravelling S.L and the contracting through them.
It is essential that you register as a user of the web to be able to buy online. You can access the "User registration" section for this. By doing so, you will have the possibility to create and modify your profile, view your order history etc. You can also change your password, in addition to other customer data.
In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, Ikastravelling SL informs users that personal data collected during the registration and subsequent purchase process will be entered into a file under their responsibility, with the purpose of processing said actions by the user and managing subsequent actions derived from them. Likewise, Ikastravelling SL informs about the possibility of exercising the rights of access, cancellation, rectification and opposition by writing to the address Avenida Lehendakari Aguirre, 2 bajo, 48014 Bilbao, Spain with Customer Service Hours: Monday through Thursday 11am to 6pm and Friday from 12am to 6pm.
As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to be able to retain the relationship between the parties.
During the purchase process you must identify yourself with the username and password provided. This data will not be public. You are responsible for dealing confidentially and responsibly with the identity and password obtained in the registry as a customer, not being able to transfer them to another.
Reserve confirmation
The perfection of the combined travel contract occurs with the confirmation of the reservation.
From that moment the combined travel contract is mandatory for both parties.
Legal regulation applicable to the combined travel contract and acceptance of the general conditions
These General Conditions are subject to the provisions of the Fourth Book of the Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws .
These General Conditions will be incorporated into all combined travel contracts whose object are the programs / offers contained in the program / offer and bind the parties, with the particular conditions established in the contract or that are contained in the documentation of the trip provided simultaneously to the contract subscription.
Organization
The events are organized by Ikastravelling S.L, with address at Avenida Lehendakari Aguirre, 2 ground floor, 48014 Bilbao, Spain and with CIE Registration Title: 2410, and CIF B-95852653.
Customer service phone: +34 693.744.331 As a representative of the Happy Erasmus brand.
Price
All transactions are made in Spanish currency: €
The price of the combined trip has been calculated based on the exchange rates, transport rates, fuel cost and applicable taxes and fees on the date of the program / offer or subsequent editions that, where appropriate, have been made Public in print.
Any variation in the price of the aforementioned elements may result in the revision of the final price of the trip, both upwards and downwards, in the strict amounts of the price variations mentioned.
These modifications will be notified to the consumer, in writing or by any means that allows to have proof of the communication made, being able, when the modification made is significant, to withdraw from the trip, without any penalty, or accept the modification of the contract.
In no case, will it be revised upwards in the twenty days prior to the date of departure of the trip, regarding requests already made.
1. The price of the Combined Trip includes.
1.1. Round-trip transportation, when this service is included in the contracted program / offer, in the type of transportation, features and category that appears in the contract or in the documentation that is delivered to the consumer at the time of signing it.
1.2. The accommodation, when this service is included in the contracted program / offer, in the establishment and diet that appears in the contract or in the documentation that is delivered to the consumer at the time of signing it, or in similar ones in case of replacement.
1.3. Hotel establishment taxes.
1.4. Indirect taxes (I.V.A., I.G.I.C.) when applicable.
1.5. Technical assistance during the trip, when this service is specifically included in the contracted program / offer.
1.6. All other services and accessories that are specifically specified in the program / offer contracted.
1.7. Everything that is expressly stated in the contract of the combined trip.
2. Special offers.
When contracting the combined trip as a result of special offers, of last minute or equivalent, at a price other than that expressed in the program / offer, the services included in the price are only those that are specified in detail in the offer, even when , said offer refers to any of the programs described in this program, provided that said referral is made for the sole purpose of general destination information.
3. Exclusions.
3.1. The price of the Combined Trip does not include: Visas, airport fees and / or entry and exit fees, vaccination certificates, "extras" such as coffees, wines, spirits, mineral waters, special diets - not even in the cases of the full or half-board pension, unless expressly agreed otherwise in the contract - laundry and ironing of clothes, optional hotel services, and in general, any other service not expressly stated in the section "The price of the combined trip includes "or is not specifically detailed in the program / offer, in the contract or in the documentation that is delivered to the consumer upon signing.
3.2. Excursions or optional visits. In the case of excursions or optional visits that are hired at destination, it should be borne in mind that they are not part of the combined travel contract. Its publication in the program is merely informative and the price is expressed as "estimated". Therefore, at the time of hiring at the destination, variations may occur on their costs, which alter the estimated price.
On the other hand, these excursions will be offered to the consumer with their specific conditions and definitive price independently, not guaranteeing until the moment of their hiring the possible realization of them.
3.3. Tips Tips are not included in the package price.
In the case of cruises, the tip loses its will and, at the beginning of it, the client is warned that he must assume the commitment to deliver at the end of the trip a certain amount depending on the duration. That amount, set before starting the cruise, has as its sole recipient the service personnel.
Delivery Policy
The service will be carried out on the indicated dates, once it has been paid.
Way to pay
Registration and refunds. At the time of registration, the Agency may require an advance of 50% of the total amount of the trip, issuing the corresponding receipt specifying, in addition to the amount anticipated by the consumer, the requested combined trip. The remaining amount must be paid against the delivery of the vouchers or travel documentation, which must be made at least fifteen days before the departure date.
If the total price of the trip is not paid under the conditions indicated, it will be understood that the consumer gives up the requested trip, applying the conditions set forth in the following section.
In the event that before the conclusion of the contract the Organizer is unable to provide any of the services requested by the customer (including the price), it must be communicated through the Retail Agency to the consumer, which may waive the request recovering only the anticipated amounts if any.
All refunds that are due for any concept will always be formalized through the Retailer Agency where the registration was made, no refund being made for services not used voluntarily by the consumer.
Consumer withdrawal, transfers and trip cancellation
At any time the user or consumer can withdraw from the services requested or contracted, being entitled to the refund of the amounts that he had paid, whether it is the total price or the advance provided in the preceding section, but must compensate the Agency for the concepts indicated below:
a) In the case of loose services: The totality of the management expenses, plus the cancellation expenses, if the latter had occurred.
b) In the case of combined trips and unless the withdrawal occurs due to force majeure:
1. Management fees plus cancellation fees will depend on each trip and such information is available in the itinerary of each trip.
2. a) A penalty consisting of 50% of the total amount of the trip, if the cancellation occurs more than fourteen and less than 60 (working) days prior to the date of the commencement of the trip. b) A penalty consisting of 100% of the total amount of the trip, if the cancellation occurs within fourteen (business) days prior to the trip departure. Failure to show up at the scheduled time for departure, the customer is obliged to pay the total amount of the trip, paying the outstanding amounts, if applicable and will not be entitled to any refund of the amount paid, unless otherwise agreed between the parties. sense.
3. Special Conditions: in the event that any of the contracted and canceled services were subject to special economic conditions of hiring, such as airline tickets, ships, special rates, etc ... the cancellation fees will be those agreed upon. by the parties, and failing that, those expressly established for the contracted product / service.
The consumer of the combined trip may transfer his reservation to a third person, communicating it in writing with fourteen (working) days in advance of the date of the start of the trip and paying the respective amount for management expenses. Such assignment would not be possible when sufficient cause concurs.
The assignee will have to meet the same requirements as the assignor had, generally required for the combined trip, and both will respond jointly and severally to the Travel Agency for the payment of the price of the trip and the additional justified expenses of the transfer.
In the cases that the Organizer conditions, and so expressly specified, the viability of the combined travel offer to have a minimum of participants and if that number is not reached, the trip is canceled, the user will be entitled exclusively to the refund of the total of the price or of the anticipated amounts, without being able to claim any amount as compensation, as long as the Agency has notified it in writing with a minimum of 48 hours before the planned date of commencement of the trip.
Alterations
The Agency undertakes to provide its clients with all the contracted services contained in the program / offer that has given rise to the combined travel contract, with the stipulated conditions and characteristics, all according to the following points:
a) In the event that, before leaving the trip, the Organizer is obliged to significantly modify any essential element of the contract must immediately inform the consumer.
b) In such case, and unless the parties agree otherwise, the consumer may choose to terminate the contract without penalty or accept a modification of the contract that specifies the variations introduced and its impact on the price. The consumer must communicate the decision taken to the Retailer or, where appropriate, to the Organizer within three days of being notified of the modification referred to in section a).
In the event that the consumer does not notify his decision in the indicated terms, it will be understood that he opts for the termination of the contract without penalty.
c) In the event that the consumer chooses to terminate the contract under the provisions of section b), or that the Organizer cancels the combined trip before the agreed departure date, for any reason not attributable to him to the consumer, he will be entitled, from the moment the contract is terminated, to reimbursement of all amounts paid in accordance therewith, or to the realization of another combined trip of equivalent or superior quality, provided that the Organizer or retailer can propose it.
In the event that the trip offered is of inferior quality, the Organizer or Retailer must reimburse the consumer, where appropriate, depending on the amounts already paid, the price difference, according to the contract.
d) In the above cases, the Organizer and the Retailer will be responsible for the payment to the consumer of the compensation that, where appropriate, corresponds for breach of the contract, which will be 5 percent of the total price of the trip contracted, if the aforementioned breach It occurs between two months and fifteen days immediately prior to the planned date of travel; 10 percent occurs between the previous fifteen days and three days; and 25 percent in the event that the aforementioned breach occurs in the previous forty-eight hours.
e) There will be no obligation to indemnify in the following cases:
When the cancellation is due to the fact that the number of people registered for the combined trip is lower than the one required and thus communicated in writing to the consumer before the deadline set for that purpose in the contract.
When the cancellation of the trip, except in cases of excess reservations, is due to force majeure, understood as such circumstances beyond those who invoke them, abnormal and unpredictable, whose consequences could not have been avoided, despite having acted With due diligence.
f) In the event that, after the departure of the trip, the Organizer does not provide or verify that it cannot provide an important part of the services provided in the contract, it will adopt the appropriate solutions for the continuation of the organized trip, without any supplement price for the consumer, and, where appropriate, will pay the latter the amount of the difference between the benefits provided and those provided. If the consumer continues the journey with the solutions given by the Organizer, it will be considered that he tacitly accepts these proposals.
g) If the solutions adopted by the Organizer are not viable or the consumer does not accept them for reasonable reasons, the latter must provide the latter, without any additional cost, a means of transport equivalent to that used in the trip to return to the place of departure or any other that both have agreed, without prejudice to the compensation that may apply.
h) In case of complaint, the retailer or, where appropriate, the organizer must work diligently to find appropriate solutions.
i) In any case, everything not included in the combined travel contract (such as, for example, transport tickets from the place of origin of the passenger to the place of departure of the trip, or vice versa, hotel reservations in previous days or after the trip, etc.) will be the responsibility of the Organizer.
If the transfers / assistance of the hotel-airport or vice versa, or other similar ones, included in the offer, were not fulfilled, mainly for reasons beyond the control of the transferor and not attributable to the Organizer, the latter will reimburse only the amount of the alternative transport used by the client in the displacement, upon presentation of the corresponding receipt or invoice.
Obligation of the consumer to report any breach of contract performance
The consumer is obliged to report any breach in the execution of the contract preferably "in situ" to the representative of the Organizer at destination as stated in the travel documentation or, in another case, as soon as possible in writing or in any other way in That it be recorded, to the organizer or the retailer and, where appropriate, to the service provider in question.
In the event that the solutions arbitrated by the Agency are not satisfactory by the consumer, the consumer will have a period of one month to complain to the Retail Agency or the organizer, always through it.
Prescription of actions
Notwithstanding the provisions of the preceding section, the limitation period for the actions derived from the rights recognized in the Fourth Book of Royal Legislative Decree 1/2007 will be two years, as established in Article 164 of the aforementioned book.
Responsibility
10.1. General. The Organizing Travel Agency and the final selling retailer of the combined trip will respond to the consumer, depending on the obligations that correspond to them for their respective area of management of the combined trip, of the correct breach of the obligations derived from the contract, regardless of whether they must be executed by themselves or other service providers, and without prejudice to the right of the Organizers and Retailers to act against said service providers. The Organizer declares that he assumes the functions of organization and execution of the trip.
The Organizers and the Retailers of combined trips will be responsible for the damages suffered by the consumer as a result of the non-execution or poor execution of the contract. Said responsibility shall cease when any of the following circumstances concur:
1.1. That the rights observed in the execution of the contract are attributable to the consumer.
1.2. That said defects are attributable to a third party outside the provision of the benefits provided for in the contract and are unpredictable or insurmountable.
1.3. That the aforementioned defects are due to reasons of force majeure, understood as those circumstances beyond those who invoke them, abnormal and unpredictable whose consequences could not have been avoided, despite having acted with due diligence.
1.4. That the defects are due to an event that the Retailer or, where appropriate, the Organizer, despite having put all the necessary diligence, could not foresee or overcome, as well as for sufficient cause in accordance with the provisions of the regulations of Travel agency.
However, in the cases of exclusion of liability for any of the circumstances provided for in numbers 2,3 and 4, the organizer and the retailer that are parties to the combined travel contract will be obliged to provide the necessary assistance to the consumer that is in difficulties.
10.2. Limits for compensation of damage. As for the limit of compensation for damages resulting from non-compliance or the poor execution of the benefits included in the combined trip, the provisions of the current regulations that apply to the matter will be applied. As regards damages that are not bodily, they must always be accredited by the consumer. In no case will the Agency be responsible for the expenses of accommodation, maintenance, transportation and others that are caused by force majeure.
When the trip takes place in "vans", limousine and similar buses hired by the Organizing Agency directly or indirectly, in the event of an accident, whatever the country where it occurs, the consumer must submit the relevant claim against the transport entity to in order to safeguard in its case, the insurance compensation of the latter, being assisted and advised free of charge in its efforts by the organizing agency.
Delimitation of the services of the combined trip
11.1. Air travel Presentation at the airport. On air travel, the presentation at the airport will be made at least an hour and a half in advance of the official departure time, and in any case the specific recommendations indicated in the travel documentation provided when signing the contract will be strictly followed .
When contracting loose services, it is recommended that the client reconfirms the departure times of the flights forty-eight hours in advance.
11.2. Hotels.
2.1. General. The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body of your country. In some cases, information on the category of hotels will be provided in the program according to the information obtained from the tourism agencies of the respective countries and the qualification of other Wholesale Agencies, even if this is not the one in force in the specific country.
Given the current legislation in this regard, which establishes only the existence of single and double rooms allowing a third bed to be enabled in any of the latter, it will be estimated whenever the use of the third bed is made with the knowledge and consent of the people that occupy the room, and thus the room will be reflected as triple in all the reservation forms provided to the consumer when paying the advance, in the contract and the tickets and / or documentation of the trip that is delivered simultaneously to the signature of the same. Also in the case of double rooms for use by up to four people, with two beds, when so specified in the program offer / offer.
The usual schedule for entering and leaving hotels is based on the first and last service that the user will use. As a general rule and unless expressly agreed otherwise in the contract, the rooms may be used after 3 pm on the day of arrival and must be vacated before 10 am on the day of departure.
When the contracted service does not include the permanent accompaniment of the guide and in the event that the user anticipates their arrival at the hotel or apartment booked at dates or times other than those mentioned, it is necessary, to avoid problems and misinterpretations, to communicate with the highest possible anticipation of this circumstance to the Organizing Agency, or to the hotel or the apartments directly, as the case may be.
Likewise, you should consult the Agency, at the time of booking, the possibility of bringing animals, as they are generally not admitted to hotels and apartments.
The hotel accommodation service will be provided that the room has been available to the client on the corresponding night, regardless of the fact that, due to circumstances of the combined trip, the time of entry into the same occurs later than initially provided.
2.2. Other services. On flights whose arrival at the point of destination takes place after 12 noon, the first service of the hotel, when included in the program offer / offer, will be dinner. Also, on flights whose arrival at the point of destination takes place after 7 pm, the first service of the hotel will be accommodation.
Direct airway will always be understood as the one whose documentary support is a single flight coupon, regardless of whether the flight makes a technical stop.
In the circuits the coaches can vary in their characteristics depending on the number of participants. If at any exit the sufficient number of travelers is not reached, it is possible to use a minibus or "van" that unless expressly indicated otherwise, do not have the tiltable seats. Also in the description of each circuit it is indicated whether or not the coach has air conditioning, it being understood that they do not have it if nothing is indicated.
The transport in the natural parks for the realization of photographic safaris is carried out in "van" or in All Terrain vehicles characteristic of each country. In all the previous cases, the design, structure, comfort and safety of the transport vehicle may not adapt to Spanish norms and standards, but to those that are typical of the country of destination of the trip.
2.3. Supplementary Services When users request supplementary services (for example ocean view room, etc.) that cannot be definitively confirmed by the Organizing Agency, the user may choose to permanently withdraw from the requested supplementary service or keep their request pending such services can finally be provided.
In the event that the parties have agreed to the prior payment of the supplementary services that cannot finally be provided, the amount paid will be reimbursed by the Retail Agency immediately upon withdrawal of the service by the consumer or upon return of the trip, according to The user has opted for the withdrawal in the provision of the requested supplementary service or has maintained the request.
11.3. Apartments When making the reservation, the client is fully and exclusively responsible for making the correct declaration of the number of people to occupy the apartment, without omitting children regardless of their age.
It is noted that the administration of the apartments can legally refuse to admit the entry of those undeclared persons, there being no place for any claim for that cause.
In some cases there is the possibility of enabling extra bed / s or cribs that must be requested by the clients before the contract is concluded, and unless expressly stated otherwise, will not be included in the published price of the apartment.
In the rental of apartments, on some occasions, the corresponding lease agreement must be signed on site according to the authorized official model. This contract must be signed by the consumer, who will pay the corresponding bond or civil liability insurance for responding to possible damages, if that is required.
11.4. Circuits The Organizing Agency informs the clients that in the circuits specified in the program, the accommodation service will be provided in any of the related establishments in the same or in some other of the same category and area and also that the circuit itinerary It may be developed according to any of the options described in the program-offer.
In the previous cases, if the consumer accepts said information prior to the conclusion of the contract, this indefinition will not imply modification of the same.
11.5. Special economic conditions for children. Given the diversity of the treatment applied to children, depending on their age, the service provider and the date of the trip, it is recommended to always check the scope of the special conditions that exist and that at each moment will be subject to specific and detailed information and will be collected in the contract or in the travel documentation that is delivered at the time of signature.
In general, the accommodation will be applicable as long as the child shares the room with two adults.
With regard to stays of minors abroad, the information provided on time for each case and what may be stated in the contract or in the documentation of the trip that is delivered upon signing it will be available.
We inform you that the airline may require a document proving the child's age at the airport.
Passport, visa and documentation
All users, without exception, must keep their personal and family documentation in order, whether their passport or ID, according to the laws of the country or countries visited.
It will be on their account when travel so requires obtaining, passports, vaccination certificates, etc. In case of being rejected by any Authority the granting of visas, for particular reasons of the user, or being refused entry into the country for lacking the requirements that are required, or for defect in the required documentation, or for not being a carrier of the Likewise, the Organizing Agency declines all responsibility for events of this nature, being on behalf of the consumer any expense that arises, applying in these circumstances the conditions and norms established for the cases of voluntary withdrawal of services.
All users are also reminded, and especially those who have a nationality other than Spanish, who must ensure, before starting the trip, to have met all applicable rules and requirements regarding visas in order to enter without problems in all countries to be visited.
To travel outside the European Union it is mandatory to take the valid passport with an expiration date of more than 6 months. The organizing agency assumes no responsibility and will not refund any amount because the client does not comply with this requirement.
Information that the retail agency must provide to the consumer
The consumer is informed that at the time of the conclusion of the contract he must receive from the Retailer Agency the pertinent information on the specific documentation necessary for the chosen trip, as well as advice on the optional subscription of an insurance that covers the cancellation costs and / or assistance insurance that covers repatriation expenses in case of accident, illness or death; and information of the probable risks implicit to the destination and trip contracted, in compliance with Royal Legislative Decree 1/2007.
For these purposes it is recommended, however, to the consumer contact the Ministry of Foreign Affairs whose information office provides specific recommendations according to destination through the Internet (http: //www.mae.es) or by any other means.
Other complementary information
15.1. Baggage For all purposes and in terms of land transport, it will be understood that the luggage and other personal belongings of the user conserves them, whatever the part of the vehicle in which they are placed, and that it is transported at the user's own risk. . Users are recommended to be present in all baggage loading and unloading manipulations.
As for air, rail, sea or river baggage transport, the conditions of the transport companies apply, the ticket being the binding document between the said companies and the passenger. In the event of suffering any damage or loss, the consumer must present, in the act, the appropriate claim to the Transport Company. The Organizing Agency undertakes to provide timely assistance to customers who may be affected by any of these circumstances.
15.2. The photographs and maps reproduced in the catalog are only intended to offer more information . Clients. In the event of any type of modification in the establishments, this cannot be considered as misleading advertising by the Organizing Agency.
15.3. The Organizing Agency is not responsible for the changes of Direction / Management of the hotels contained in the catalog after its edition, as well as the repercussions and / or consequent changes that this entails (name, services, category of the establishment, partial closure of the facilities, etc.) that in any case, will be promptly communicated to the user.
IN EACH PROGRAM YOU WILL FIND THE SPECIAL CONDITIONS THAT REFER TO EACH DESTINATION IN CONCRETE.
insurance
In each program you will find the corresponding insurance guarantees with the possibility of contracting with the Intermundial SEGUROS company.
Data Protection
In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that the personal data that you provide will be incorporated and will be treated in the files owned by IKASTRAVELLING S.L. Legal representative of Happy Erasmus San Sebastian in order to be able to attend your request and provide the requested service, as well as to keep you informed, even by electronic means, about issues related to the activity of the company and its services.
Likewise, we inform you of the possibility of exercising, at any time, the rights of access, rectification, cancellation and opposition of your personal data by email to happyerasmussansebastian@gmail.com.com or by writing to Av. Lehendakari Aguirre 2, 48014 Bilbao, Spain.
IKASTRAVELLING S.L. On behalf of Happy Erasmus San Sebastian informs you and you agree that, in order to adequately process the request you make using this form, your personal data may be communicated to the provider of the services that have been contracted by you ( be it restaurant, show promoter, tour operator, hotel, etc).
Also, in those cases in which you provide IKASTRAVELLING S.L. On behalf of Happy Erasmus San Sebastian data of third parties, expressly agrees to obtain the consent of said third parties, before communicating their data.
In compliance with the provisions of the current regulations governing the combined trip, it is communicated that the changes that operate in the information contained in the program / offer will be clearly communicated in writing to the consumer before the conclusion of the contract.
Security
We have the maximum security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client's computer and that of the Website.
Once the data has been entered, the bank will validate your credit card, and will proceed to the payment. At this time the order will be effective, and its process and shipping will begin.
Image transfer
The purchase of any service of the Ikastravelling S.L agency and assistance implies the transfer of the personal image of the person or persons attending. If you want to claim your rights, you must do so before the company IKASTRAVELLING S.L. It has its address at Av. Lehendakari Aguirre 2, 48014 Bilbao, Spain in person or by sending an email to the email address ikastravelling@gmail.com.
Jurisdiction
IKASTRAVELLING S.L. It also reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.
The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. IKASTRAVELLING S.L. has its address in Av. Lehendakari Aguirre 2, 48014 Bilbao, España.
